Florian has worked as a customer service representative since 2011
My job is providing information to customers of Schiphol airport. The work varies a lot because I can use my German lingual skills and because of the fact that I get more and new knowledge concerning the airport all the time. I regularly have to deal with unexpected things that happen at the airport and in which it is my task to provide information to clients in the right way. My working hours vary between 6 in the morning and 12 at night and we are open 7 days a week ( also during national holidays)! In the beginning I had to get used to this, but now I like it. When I start early, I still have the whole day in front of me when I finish work. And when I work in the weekend, I have some days off during the week. I not only help customers via telephone, I also have contact with customers via e-mail and social media. Social media is different and new and my work varies a lot because of these different ways of customer contact.
You can count on a flexible job if you work at Arvato. Both full timers and part timers work with us. We also offer flexitime. We are available to our customers between 8:00 am and 8:00 pm. In this ...read more >
You have very different colleagues at Arvato. At first glance, there seem to be big differences in ages, cultures and backgrounds. But in practice we are all just colleagues. It doesn’t matter what ...read more >
Your work as a Customer Service employee is never the same! You continuously have to deal with different customers, who you help as well as possible, and with different questions, for which you find ...read more >