Serena - ontwikkeling

Serena started as customer service employee, made a next step to senior employee and is now working as team leader.

I was looking for an opportunity to develop myself.

My name is Serena. After my studies in journalism I did not yet know what to do next. I wanted to develop myself, personally and in my work. And I needed a challenge. I started at Arvato as a representative for the government. The questions civilians ask you are varied and this makes it a variable job. After six months I started as a senior. As senior you monitor quality and give training to new employees. And now, another six months later, I am team leader and focus on coaching the team. A new challenge to develop myself!

Varied work with opportunities

Your work as a Customer Service employee is never the same! You continuously have to deal with different customers, who you help as well as possible, and with different questions, for which you find ...

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Good atmosphere and diversity

You have very different colleagues at Arvato. At first glance, there seem to be big differences in ages, cultures and backgrounds. But in practice we are all just colleagues. It doesn’t matter what ...

read more >

Personal guidance

Arvato invests heavily in its colleagues through training, education, coaching and mentoring. To provide our employees with a sound basis for their careers, we give you the opportunity to obtain a ...

read more >

Varied work with opportunities

Your work as a Customer Service employee is never the same! You continuously have to deal with different customers, who you help as well as possible, and with different questions, for which you find the best solution.
You also get the chance to develop. In addition to phone calls, you might also do back office work. Or maybe you would like to move to another team or function within the company. And, if you wish, you can also get your MBO diploma with us (during working hours).
In any case, what a job at Arvato gives you is valuable work experience. And with that, you have plenty of opportunities for furthering your career, within and outside our company.

Good atmosphere and diversity

You have very different colleagues at Arvato. At first glance, there seem to be big differences in ages, cultures and backgrounds. But in practice we are all just colleagues. It doesn’t matter what your age is, or if you wear a hijab or what your background is. You will find that the atmosphere is open and informal , which makes it pleasant and enjoyable for working together. A chat during your break, helping a colleague who is stuck, laughing together about silly events: it’s all part of working at Arvato.

Personal guidance

Arvato invests heavily in its colleagues through training, education, coaching and mentoring. To provide our employees with a sound basis for their careers, we give you the opportunity to obtain a MBO diploma at work.
Combining work and training is a good way to work on the future. It’s also a challenge, for which you need motivation and commitment. But you won’t be alone. The practice mentor helps you to work and learn. You know what you’re doing it for: with a MBO diploma and your work experience, you have everything you need for a successful career.

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