Serena started as customer service employee, made a next step to senior employee and is now working as team leader.
My name is Serena. After my studies in journalism I did not yet know what to do next. I wanted to develop myself, personally and in my work. And I needed a challenge. I started at Arvato as a representative for the government. The questions civilians ask you are varied and this makes it a variable job. After six months I started as a senior. As senior you monitor quality and give training to new employees. And now, another six months later, I am team leader and focus on coaching the team. A new challenge to develop myself!
Your work as a Customer Service employee is never the same! You continuously have to deal with different customers, who you help as well as possible, and with different questions, for which you find ...read more >
You have very different colleagues at Arvato. At first glance, there seem to be big differences in ages, cultures and backgrounds. But in practice we are all just colleagues. It doesn’t matter what ...read more >
Arvato invests heavily in its colleagues through training, education, coaching and mentoring. To provide our employees with a sound basis for their careers, we give you the opportunity to obtain a ...read more >