Newsroom

The latest from Arvato

Latest News Image
Arvato provides customer service for ...
17 May 2017
On May 1st our Rituals account went live with teams in Maastricht and at Rituals' head office in Amsterdam.
read more >
Schiphol celebrates COPC certification
16 May 2017
News Image
Arvato’s Schiphol account is celebrating after receiving COPC certification on Monday the 1st of May.
read more >
Our brand new TalentPitch is live
21 Dec 2016
News Image
We are proud to announce we have released our brand new TalentPitch. We have completely renewed its design, games and films. Our ...
read more >
Drop by and get to know Arvato!
21 Oct 2016
News Image
A job in a customer service department, quite often you are not quite sure what to expect. That’s why we would like to give you ...
read more >
More news
  • 04 Dec 2015 ‐ Customer Service Valley launches new intermediate vocational education programme read more >
  • 29 Oct 2015 ‐ Arvato announces strategic expansion of footprint in the Netherlands read more >
  • 07 Oct 2015 ‐ And the OBIaward for proactive webcare goes to… read more >
  • 30 Sep 2015 ‐ Customers Service Valley provides stimulus to local economy and job market read more >
  • 03 Jul 2015 ‐ Arvato signs new client to Maastricht site read more >
  • 25 Jun 2015 ‐ Arvato to Manage European E-fulfilment for Rituals Cosmetics read more >
  • 09 Mar 2015 ‐ Arvato, Vodafone, Q-Park and municipality Maastricht start up Customer Service Valley read more >
  • 06 Jan 2015 ‐ Worldwide success within the supply chain read more >
  • 16 Oct 2014 ‐ Featured in Open Outsourcing: using Twitter as a first point of contact for the Dutch Central Government read more >
  • 02 Jun 2014 ‐ Harver, in partnership with Arvato Benelux, has been nominated for Call Center Week Excellence Awards USA. read more >
  • 22 May 2014 ‐ High quality of customer contact rewarded with three COPC certificates read more >
  • 29 Apr 2014 ‐ Upcoming talents wanted! read more >
  • 25 Apr 2014 ‐ Arvato Benelux and Harver win the NCCA HRM Award read more >
  • 30 Jan 2014 ‐ 'Gaming: the new way to apply for a job' read more >
  • 30 Jan 2014 ‐ Arvato Benelux B.V. opens branch in Maastricht read more >
  • 26 Nov 2013 ‐ Arvato Benelux Expands Its Network Of Sites read more >
  • 01 Sep 2013 ‐ Arvato extends Benelux contract with Zalando read more >
  • 07 Aug 2013 ‐ Organizational and cultural change at Arvato read more >
  • 24 Apr 2013 ‐ Arvato awarded COPC certificate read more >
  • 18 Feb 2013 ‐ Arvato & Social Media read more >



L o a d i n g . . .

Arvato to Manage European E-fulfilment for Rituals Cosmetics

25 Jun 2015

News Image

Rituals Cosmetics is the first brand in the world to combine Home & Body Cosmetics. With a wide product line that covers everything from body care, skin care, and precious mineral make-up to pure tea, scented candles, fragrance sticks and “soulwear,” the brand transforms everyday routines into meaningful moments. Each of the company’s 400-plus products is inspired by ancient Eastern traditions. The opening of the very first store on Amsterdam’s Kalverstraat in 2000 was followed by openings in vibrant cities such as London, Madrid, Antwerp, Lisbon, Berlin, Stockholm, São Paulo and even New York. The luxury brand now has over 350 stores, more than 1000 shop-in-shops and five City Spas in eighteen different countries worldwide. The company also supplies specially designed amenities to over 850 boutique hotels in 16 different countries. Rituals Cosmetics created its Travel Retail division in 2012. Since then it has seen a rapid expansion in its duty-free, airline, cruise-liner and ferry sales as well as in-hotel sales.

The first orders were transferred from the Rituals web shop into the Arvato SAP last year. Now Arvato manages the B2C distribution of Rituals’ products from the central warehouse in Venray (NL) to 23 European countries including the UK, France and Germany. Arvato is also responsible for the transport management and dangerous goods handling for forward and reverse logistics. Furthermore, two Arvato call centers in Hannover (GER) and Venlo (NL) are integrated in the solution to help end customers with their requests. Customers can choose between various optional services like giftwrapping or the inclusion of a greeting card. The personalized greeting card is printed on demand in the warehouse and is included in the customer’s parcel.

“We had a great start together”, said Mark Hoppenbrouwers, Director Supply Chain at Rituals Cosmetics, “our online growth keeps exceeding our expectations, and Arvato has supported us all the way to deliver our parcels to our customers on time and in excellent quality.”

The partnership between Arvato and Rituals has been very successful and additional opportunities for cooperation are being reviewed.

About Arvato:
Outsourcing partner Arvato is a leading service provider of effective total solutions relating to Customer Services, Credit Management Services, Marketing & Data Services and International Supply Chain Management for markets in Europe and beyond.

Arvato has an extensive network of over 37,000 employees working in 35 countries worldwide. In the Netherlands, Arvato has offices in Abcoude, Maastricht, Venlo and Venray.

Arvato is part of Arvato AG, the media service provider for Bertelsmann AG, one of the biggest international media concerns. Other well-known Bertelsmann companies in the Netherlands are RTL Nederland and G+J Uitgeverij.

For further information or interviews please contact
Marceline Beijer, marceline.beijer@arvato.nl, 088 88 78 888.

© Arvato Benelux: a Bertelsmann company - Designed and Developed by Harver