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L o a d i n g . . .

Arvato Benelux B.V. opens branch in Maastricht

30 Jan 2014

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On 1 February 2014 Arvato Benelux will open a new branch in Maastricht, The Netherlands. The new office will accommodate, among other projects, Zalando's customer services. Zalando is Europe's leading online shoe and fashion retailer.

To meet the increasing demand, Arvato Benelux opens a third branch in the Netherlands for the business unit Customer Services, as of February 2014. “Maastricht was chosen as the new location because of its international character,” says Tom Custers, manager Customer Services. The new branch enables Arvato Benelux to accommodate the growth and adapt successfully to the increasing internationalisation.

Zalando Customer Services
A part of the Arvato Benelux team responsible for Zalando's customer contacts will be the first to move to the Maastricht office. This international team currently works at three locations: Venlo (The Netherlands),  Metz (France) and Duisburg (Germany). The Venlo team, responsible for customer contacts in The Netherlands and Belgium, will move to Maastricht in February.

Because of the greater availability of Flemish speaking employees in the Maastricht area, the increase in Flemish customer contacts can be properly handled at this new location. Customer service representatives working in Venlo, will either move to the Maastricht office or remain in Venlo and join teams dedicated to other customers. Cooperation between Zalando and Arvato Benelux started early 2011 with customer services for The Netherlands and Belgium. As of 2013, Arvato Benelux is also responsible for customer services in Germany and France.


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