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L o a d i n g . . .

Arvato Benelux and Harver win the NCCA HRM Award

25 Apr 2014

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Utrecht, April 2014 - Arvato Benelux wins the NCCA HRM Award, a prestigious prize for the best human resource management case in a contact centre: the TalentPitch. This innovative approach – developed together with Harver – to recruit and select candidates made the difference to win the award.

The TalentPitch is an online game. Candidates are put into different contact centre scenarios and have to perform several tasks. This allows to evaluate their skills and competencies. The TalentPitch helps Arvato to pre-select qualified and motivated candidates. This minimize the amount of interviews needed to find excellent contact centre employees. And the interviews held have a much higher quality value.

The NCCA jury’s motivation to select Arvato as the winner: "Arvato created a data-driven online recruitment and selection tool called ‘Talent Pitch’. It’s a serious game to let candidates experience how working as a contact centre agent would be at Arvato. The candidate’s abilities needed to perform well are tested. This helps to find a better match between employee and employer; the candidate knows what to expect from the job upfront and Arvato gets an extensive assessment and knows right away if the candidate is qualified to do the job for a longer period of time. The result is that the recruitment investments are significantly reduced – both for the employee and Arvato. Early attrition and related costs are lower and the percentage of successful hires is higher."  

The Talent Pitch is just the beginning. It is part of a bigger picture of a full-circle journey for a contact centre employee. Together with Randstad, Arvato’s partner for temporary employment, and Harver new innovative solutions are under development. Some of Harver’s latest tools are implemented within Arvato already. Arvato and its partners are ready to propel the contact centre industry to a next higher level. 

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