The latest from Arvato
L o a d i n g . . .
Arvato’s Schiphol account is celebrating after receiving COPC certification on Monday the 1st of May. The project was audited by COPC on 9th February and was given two ATACs (Actions To Achieve Certification) to fulfil before May 9th.
The Schiphol team had worked hard over the past two months to resolve these action points and prove to COPC that they follow through on their quality goals. For Arvato, it means that another year has passed and we have proved that we maintain a very high standard of quality. It also proves that first and foremost, the interests of these projects are the end-user and with that, satisfying our clients (Schiphol and Informatie Rijksoverheid).
WFM was certified in March after resolving one ATAC, while Informatie Rijksoverheid achieved accreditation after the initial audit in February.
COPC sets the standard for best practice within the customer service industry and accounts must be audited every year to retain their certification.